As former chefs, both Kevin & Lorraine love food, are extremely passionate about it and enjoy giving excellent service almost as much as being on the receiving end!

That is certainly true but it's not the whole story. Their approach is based on a very simple fact. That whoever we are and whatever industry we are involved in, we all feel good when we get excellent service. We feel even better when it is us getting praised for delivering excellent service.

Naturally in the catering industry good service alone is not enough. Excellent food standards have to be maintained and delivered consistently day in, day out.

How do we do it? We employ the best people, train them to high standards and reward them for their efforts, simple but always effective.

In recent discussions with existing clients they were asked what they felt were the benefits of the service that Palmer & Howells deliver. Their replies were as follows:

•    The direct involvement of a director of the company
•    The instant response they get to any requests, problems or crisis
•    The provision of consistent quality food and service
•    The flexibility to adapt to the needs of their organisation, whether it be food, financial reporting or personnel procedures
•    The provision of straight forward and easy to understand accounts
•    The value for money aspect of the service and Palmer & Howells' unique approach in not retaining any form of discounts from their suppliers
•    The innovative approach to marketing the service and providing healthier options and helpful advice on diet and nutrition for their workforce
•    The menus which are designed to suit the needs of the business
•    The way the catering staff feel a part of their organisation and not contractors who are just there to do a job
•     The help and assistance of the directors at the many and varied special occasions taking place within their organisation